Post by Humberside on Dec 17, 2010 15:32:55 GMT
Be interesting to see if this is just a marketing gimmick, or something that can actually deliver
www.norwichairport.co.uk/news.asp?id=100
www.norwichairport.co.uk/news.asp?id=100
Passengers are an integral part of an Airport’s operation. However over recent years as many airports have grown rapidly driven by low cost carriers the attention given to customer service has suffered sometimes as other areas have taken priority. Norwich International has recognized that there is always more that can be done to improve a passenger’s experience and is therefore launching the independent Passenger Consultative Group. The Airport is delighted to announce the appointment of Richard Barker, a consultant lawyer and for many years a frequent passenger through the airport, as the Group’s founding chairman.
Mr Barker said that he was delighted to accept this key position and believes the Group will make a positive contribution for the benefit of the now growing number of passengers who find this vibrant regional airport so convenient, whatever their reason for travelling. Mr Barker said that he is looking to establish a group to include regular travellers and also those who are able to represent the interests of the holiday traveller, the business user, off shore workers and then combining those interests with representatives of the Customer Service team who are regularly in touch in passengers.
Although this group will be independent of the Airport, it will nevertheless work closely with Andrew Bell, the Airport’s chief executive, to pass on to the executive arm of the Airport the Group’s suggestions for improving the lot of passengers. Said Mr Barker, “I know from my own experiences in using this airport over the years the problems and issues which need to be addressed can be as varied as our weather. The Group will look at the Airport through different eyes and from new angles will ensure that passenger feedback reaches the right channels and is given the proper consideration it deserves. If some aspect of the Airport is not right for passengers and can be improved the Group will take that forward: the passengers should come first.”
“Many of the Airport Authority staff have been working there for many years and I know they have a huge commitment to the passengers and a strong loyalty to the Airport. This group will take that commitment to a new level and I am determined that it should succeed to provide not only benefits for the passengers but also to further enhance the Airport’s reputation”
Following his appointment Mr Barker was given an in depth tour of the Airport and, following that tour, he said, “not only was it enlightening and instructive, but it also emphasises the total commitment of the Airport to passenger safety at all times – something we all assume is the case without necessarily valuing the efforts of so many Airport employees”.
The Airport’s chief executive, Andrew Bell, commented, “I am delighted that Richard has agreed to take on this project and develop what I am sure will become an integral part of shaping the Airport to meet passengers’ needs in the future. As everyone knows, we are trading through tough times at the moment and it is therefore even more important that the Airport focuses its resources in the right areas which will benefit its passengers the most.
Mr Barker said that he was delighted to accept this key position and believes the Group will make a positive contribution for the benefit of the now growing number of passengers who find this vibrant regional airport so convenient, whatever their reason for travelling. Mr Barker said that he is looking to establish a group to include regular travellers and also those who are able to represent the interests of the holiday traveller, the business user, off shore workers and then combining those interests with representatives of the Customer Service team who are regularly in touch in passengers.
Although this group will be independent of the Airport, it will nevertheless work closely with Andrew Bell, the Airport’s chief executive, to pass on to the executive arm of the Airport the Group’s suggestions for improving the lot of passengers. Said Mr Barker, “I know from my own experiences in using this airport over the years the problems and issues which need to be addressed can be as varied as our weather. The Group will look at the Airport through different eyes and from new angles will ensure that passenger feedback reaches the right channels and is given the proper consideration it deserves. If some aspect of the Airport is not right for passengers and can be improved the Group will take that forward: the passengers should come first.”
“Many of the Airport Authority staff have been working there for many years and I know they have a huge commitment to the passengers and a strong loyalty to the Airport. This group will take that commitment to a new level and I am determined that it should succeed to provide not only benefits for the passengers but also to further enhance the Airport’s reputation”
Following his appointment Mr Barker was given an in depth tour of the Airport and, following that tour, he said, “not only was it enlightening and instructive, but it also emphasises the total commitment of the Airport to passenger safety at all times – something we all assume is the case without necessarily valuing the efforts of so many Airport employees”.
The Airport’s chief executive, Andrew Bell, commented, “I am delighted that Richard has agreed to take on this project and develop what I am sure will become an integral part of shaping the Airport to meet passengers’ needs in the future. As everyone knows, we are trading through tough times at the moment and it is therefore even more important that the Airport focuses its resources in the right areas which will benefit its passengers the most.