Holiday Which? survey

[kirmingtonuser]

The April edition of Holiday Which? contains a detailed survey of 38 United Kingdom airports and terminals. Humberside is rated as the sixth best of these. Kirmington scored 5 stars for check-in,airport experience and time and distance to the aircraft. HUY also scored 4 stars for airside amenities and for lack of delays to arriving passengers.
Blackpool came top (only,it seems, because it scored 4 stars for its cafe, whereas HUY passengers do not appear to use the catering facilities enough to get them rated).
Bottom were the four oldest Heathrow terminals followed by the two at Gatwick.

[Humberside]

Firstly welcome to the forum

And secondly I think the survey results show the benefits of smaller regional airports. Hopefully the airport will use those results in some of its publicity

[kirmingtonuser]

This raises the question as to what is the ideal size for an airport from the passenger's point of view.
I would suggest an annual passenger throughput of about 2 million. That sort of size should allow the costs to be recovered and provide an adequate return to the operator. It should also mean that there would be a wide range of routes and hopefully an absence of the unpleasant conditions which blight some of the major airports.
I don't know the passenger figures, but the sort of airports which spring to mind as a pleasure to visit are Bergen and Stavanger (in which direction, UK 600 from HUY is much missed !).

[Humberside]

Made the Yorkshire Post and other media outlets today

DSA came 3rd in the survey

TWO Yorkshire airports have been rated among the best in the UK in a customer satisfaction survey that puts Heathrow and Gatwick at the bottom of the league.
Robin Hood Airport, near Doncaster, and Humberside Airport enjoy top-six positions in a table which rates 38 terminals on their check-in efficiency, parking provision, shops and restaurants.

Small airports come out on top in the survey of 9,000 peADVERTISEMENTople, compiled by consumer magazine Which? Holiday, with Heathrow terminals 1, 2, 3 and 4 occupying the bottom four places.

Blackpool is the UK's most popular airport with a customer score of 80 per cent, followed by London City (78 per cent) and Robin Hood (76 per cent).

Humberside is ranked sixth with a score of 68 per cent, behind Exeter (73 per cent) and Southampton (71 per cent).

Leeds Bradford (55 per cent) appears in the bottom half of the table in 22nd position, but all terminals at Heathrow, Gatwick and Manchester are ranked even lower.

Which? Holiday editor Lorna Cowan said: "It seems clear that Which? members prefer the experience of flying from smaller regional airports to using the larger ones, so it is well worth looking into the routes offered from smaller airports when planning a holiday to short-haul destinations.

"But people still need to use Gatwick and Heathrow for long-haul trips. Our results suggest that these large airports need to work much harder to provide a better service for their passengers."

Twenty-three per cent of those polled found the airport experience stressful, with this figure rising to 38-45 per cent for those passing through Heathrow Terminals 1 to 4.

As many as 62 per cent were reassured by UK airport terminal security, although 19 per cent felt intimidated by Heathrow Terminal 2 security staff.

A spokesman for BAA, which owns seven UK airports including Heathrow and Gatwick, said: "Since the start of the survey's time period, we have invested billions of pounds improving infrastructure and service at our seven airports."

Service levels had improved markedly in recent months, he said